Delivery Information

Please select the currency option based on your chosen delivery destination in the top left corner of the website.

.    For all orders to be delivered in the USA, please select USD;
.    For all orders to be delivered in Great Britain, please select GBP;
.    For all orders to be delivered in France/Europe, please select EUR.

Delivery Options and Charges

All L’Artisan Parfumeur orders are delivered by courier. A signature is required upon delivery.

Standard delivery is free for UK orders over £70, France/Europe orders over €75 and USA orders over $85.

Great Britain

.    Standard delivery £7.50. Please allow 2-5 working days for delivery after your order has been shipped (9:00-17:00 Monday-Friday). Complimentary standard delivery above £70.

.    Express delivery £12.50 -  Order before 12pm Monday to Friday only (Order must be placed before 12pm in order for it to arrive the next working day (this excludes orders placed on Fridays after 12pm, weekends and Bank holiday). Orders made on a weekend or UK public holiday will be processed the next working day.

NB: For deliveries to Great Britain, please make sure you have selected the sterling payment function by clicking on ‘GBP’ at the top bar of any page (or the Home page).

Delivery is by courier and a signature is preferable, although you can opt to have your package left in a secure location or with a neighbour in your absence. Please indicate any specific directions or instructions when completing your order.

Please note we currently deliver to mainland Great Britain only and do not deliver to the Channel Islands and Republic of Ireland.

United States 

.    Standard delivery (US): $US11. Please allow 4-6 working days for delivery after your order has been shipped.

.    Second Day (US): $US29. Delivered within two working days - Excluding weekends.

For reduced shipping rates for multiple recipients’ orders; please call +1 212 373 4750 for details.
If you have any questions about your order, please give us a call at +1 (240) 750 6512 or email us at [email protected].

We aim to process all orders within 24 hours of receipt Monday through Friday 9.30am to 1.30pm. We ship Monday through Friday, excluding holidays. If we encounter any problems processing or shipping your order you will be contacted within two business days.
L’Artisan Parfumeur reserves the right to hold any order for a security review. If your order is affected you will be notified within two business days. For your protection, we require extra credit card verification for orders over $1000. Please call for more information. You can also visit our Customer services section here for more detailed information on our shipping and return policies.

NB: For deliveries to the USA, please make sure you have selected the Dollar payment function by clicking on the $ sign at the top bar of this page.

Europe (excluding Great Britain)

.    Standard delivery €7.50. Please allow 5 working days for delivery however, some countries will have a longer time frame. If this applies to your order we will contact you with an estimated delivery date. (09.00am to 17.00pm Monday-Friday.) 

NB: For deliveries to Europe, please make sure you have selected the Euro payment function by clicking on ‘EUR’ at the top bar of this page (or on the Home page).

We currently deliver to the following countries: Austria, Belgium, Czech Republic, Denmark (5000-9990 postcodes only), France (mainland only), Germany, Hungary, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal (mainland only), Spain (mainland only), Switzerland, Vatican State.

Please note we do not currently deliver to: Corsica, Canary Islands, Finland, Greece, Lithuania, Norway, Overseas France, Republic of Ireland, Romania, Slovakia, Slovenia and Sweden.

Unfortunately express delivery is not available yet in Europe apart for France.

REFUND AND RETURN POLICY

Money Back Guarantee

 
If you don't fall in love with your online purchase, simply send the product back to us within 60 days from the date of purchase, including the documents set out below, and we’ll refund the returned product free of charge.

 Please note:

• the money back guarantee is open only to customers purchasing products from us for personal use (not resale) and for deliveries addressed to Europe;
• it only applies to online purchases made via our website;
• no bulk, automated or third-party claims will be accepted;
• one return per person per product;
• the refund will be for the retail price of the returned product shown on the verified dispatch note plus postage at standard delivery rate; 
• the refund will be credited to the debit or credit card used to purchase the product and no cash will be given.
• returns within the EU are free of charge.

If you have any questions about our money back guarantee, you can contact us by calling +44 (0) 203 0406 120 or by emailing  and we will be happy to help.

UK ONLINE RETURNS

If you’d like to return something you bought from our website and you live in the UK, simply send it to us at:

FREEPOST
RUBK-KGAK-ZBUB
L'Artisan Parfumeur Returns

Order Ref:
C D London Ltd
Unit 21-22
The I O Centre
Armstrong Road
LONDON
SE18 6RS

Be sure to include both or one of the following:

• Your original shipping note
• A cover letter with your contact details and order number

You will not be charged for your return. Simply apply the FREEPOST address details above to your parcel and take to any Post Office. 

We recommend you get proof of postage and keep it safe. Even though the service is Freepost - the Post Office will still issue a receipt. Please feel free to email us with the copy of the return's receipt once the parcel has been posted.

EUROPE ONLINE RETURNS

If you’ve purchased your product online for delivery to an address anywhere in Europe, please contact us by calling +44 (0) 203 0406 120 or by emailing . Our Customer Service team will provide you with a free return label for you to post it back to us.

We recommend that you obtain proof of postage when sending your return. No liability will be accepted for products lost, undelivered or damaged in the post.

This money back guarantee does not affect your legal rights or your rights in relation to faulty or misdescribed products.

US ONLINE RETURNS

If you’ve purchased your product online, please return to the address shown below and enclose a copy of your original invoice:
We recommend that you obtain a proof of purchase when posting your return.

L'Artisan Parfumeur 

Attn: Customer Service

c/o CDL Logistics, LLC

23 Roosevelt Avenue

Suite 12

Somerset NJ 08873

Faulty Goods

Any items which are received broken or faulty will be exchanged or refunded. Please contact us and we will be happy to assist you. Please refer to our ‘Contact Us’ page for details.

General Exchange Policy

Most goods may be returned for exchange or a credit note, but only if they are returned in their original condition within 28 days with proof of purchase. However, this is subject to the restrictions and conditions below.

Sale Items

Goods purchased as sale items or special purchases may be exchanged or refunded with a credit note only if they are returned in their original condition during the same sale period with proof of purchase. This is always subject to the discretion of L’Artisan Parfumeur.

Special Orders

Specially ordered products cannot be returned unless faulty.
Your statutory rights are not affected by the L’Artisan Parfumeur Returns Policy.